Privacy Policy

This privacy policy was last updated on January 29, 2018

Privacy Commitment

LendingArch Financial Inc. (“LendingArch”) is committed to maintaining the accuracy, confidentiality and security of the personal information under our control. To protect your personal information we maintain physical, procedural and electronic security measures designed to prevent any loss, misuse, unauthorized access, disclosure or modification of your personal information.

What is Personal Information?

Personal information refers to any information about an identifiable individual, other than that person’s business title or business contact information where this information is used or disclosed for the purpose of business communications.

What Personal Information does LendingArch Collect?

Depending upon the nature of your relationship with LendingArch, we may collect and maintain different types of personal information, such as your:

  • Contact or identification information (such as your name, address, telephone number and e-mail address);
  • Financial and credit information (such as employment history, assets and liabilities, income sources, credit history, payment preferences and, where you seek credit from us, your social insurance number, occupation, education), so that we may assess your credit, and determine what is an appropriate financial product for you;
  • Business relationship information (such as your feed-back, information about the products and services that we buy from or sell to you, and information about your preferences, advisors and decision-makers ), so that we can tailor our relationship to meet your specific needs; and
  • Specific Credit Application information, as more fully described in our credit application provided to you during the credit application and review process;

Why Do We Collect, Use, and Disclose Personal Information?

We collect, use and disclose personal information to enable us to manage and develop our business and operations, for example, we may collect, use or disclose your personal information as we:

  • establish and maintain our relationship with you (for example, we may send you updates, newsletters, special offers or account statements);
  • determine your financial situation and eligibility for our financial products, including to manage our level of risk (for example, we may share your personal information with credit reporting agencies, credit bureaus, financial institutions or other lenders or product providers involved in the financing or securitizing of your credit business);
  • comply with applicable law or regulatory requirements (for example, we may collect personal information to satisfy the obligations imposed on us by various regulatory agencies);
  • comply with your requests (for example, if you advise us of a preferred telephone number at which to be contacted, we will use this information to contact you at that number); and
  • protect ourselves against error, fraud and theft (for example, by using your information to verify your identity)

When you provide your personal information through the LendingArch website, you are consenting, acknowledging and agreeing to the disclosure of your personal information with potential providers of loans (or different services, dependent on your request)

By entering your e-mail address and other contact details in your online application and by clicking the privacy checkbox in the application form, you consent to LendingArch contacting you by phone, mail, text message or e-mail to:

  • send you promotional offers, including third party offers;
  • assist you in completing your online application;
  • confirm and verify your personal information and identity.

Who Does LendingArch Disclose Your Personal Information To?

LendingArch may share personal information with certain of its employees and third parties who assist us in our business. In the course of conducting our business, we may also disclose personal information to other financial service providers and others that are involved in our business or industry. For example your personal information may be disclosed during a check of your credit.

Where you request credit (either directly, or as a guarantor), we may share your personal information with (i) credit bureaus, credit reporting agencies and financial institutions to confirm your financial situation and your initial and ongoing eligibility for our credit services; (ii) persons retained to administer or service your loan for the purpose of such administration or servicing; (iii) persons (or their permitted assignees) involved in the financing or securitizing, or facilitation of the financing and securitizing, of your business for the purpose of their providing or facilitating such financing or securitizing (which may include the administration or servicing of your loan by them or their agents); and (iv) other persons as necessary for the provision of credit services to you and the protection of our business.

In the event of a change in ownership, or the grant of a security interest in, all or a part of LendingArch through, for example, an asset or share sale, or some other form of business combination, merger or joint venture, personal information may be disclosed or transferred to another party, provided that the party is bound by appropriate confidentiality agreements or obligations.

Accessing & Updating Your Personal Information

It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes. You can ask to see your personal information. If you want to review, verify or correct your personal information, please contact our Privacy Officer. Please note that such communications must be in writing.

Privacy Officer & Questions

In order to ensure compliance with our privacy policies and practices, we have appointed a Privacy Officer to oversee all aspects of our privacy initiatives. Should you have any questions in respect of this Privacy Commitment or would like further information concerning our privacy policies or practices, our Privacy Officer may be contacted via e-mail at or via mail or courier at:

Suite 213, 3553 31st Street NW
Calgary, Alberta T2L 2K7
Attention: Privacy Officer


Your consent is important to us. When you provide your personal information to us we assume that you are consenting to the collection, use and disclosure of your personal information for the purposes for which you are providing such information and for the purposes described above. Where we already have your personal information, we assume, unless you advise us otherwise, that we have your consent for the collection, use and disclosure of your personal information for the purposes for which you have provided such information and for the purposes described above.

You may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer using the address above. All communications with respect to your withdrawal or variation of consent should be in writing and addressed to our Privacy Officer. If you do not provide your consent or if you withdraw your consent, this may affect certain aspects of our relationship, including limiting your eligibility for certain payments, benefits, goods or services provided by us.

This Privacy Commitment describes aspects of, and is subject to, LendingArch’s privacy policies and practices and is not intended to modify such policies and practices or to create new rights or obligations not contained within such policies and practices. This Privacy Commitment only applies in respect of those activities that are subject to the provisions of Canada’s federal and provincial privacy laws, as applicable. In this Privacy Commitment “LendingArch”, “we”, “us”, “our” and like terms refers to LendingArch Financial Inc.